Nuffsaid identifies signs of risk and expansion, thendelivers playbooks into the CSM’s workflow.
Nuffsaid centralizes CSM email, chat, tasks, and playbooks into a smart workspace, syncs with CRM data, and prioritizes customers that matter.
“Everyone’s talking about NPS — but Nuffsaid’s approach is actually a way better methodology for risk assessment. It’s really well tailored to a Customer org, and it is lighter-weight to get rolling than other tools available.”
“Nuffsaid came in and saved the day. Too often in Success things come out of left field. But with Nuffsaid, we don’t have any more ‘out of nowhere’ experiences. We have infinitely more visibility into our customer base and are more attuned to how they‘re feeling, whether they’re showing signals of risk or indications of expansion.”
“NPS tells you who could be at risk, but Nuffsaid tells you specifically who and why they are at risk.”
“We’re super pumped about Nuffsaid — it’s helping us streamline the customer request and prioritization process, allowing us to better advocate for our customers.”
“Shortly after launch, we retained and grew several opportunities Nuffsaid identified. We're also able to identify the needs of our customers and address their problems quickly. I am an advocate of Nuffsaid!”
“Most CS platforms give you NPS, CSAT data, or the like, but Nuffsaid actively asks customers about their experience throughout their journey.”
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