In this issue, the community comes together to show the impact that Customer Success can have if it owns Product-Market fit for its company.
Q&A with Sean Ellis on Product Market Fit
As an early growth leader at Dropbox, Eventbrite and LogMeIn, Sean shares his incredible experience getting to initial market fit, then iterating to enable hyperscale.
Product Usage Is Silver, Qualitative Feedback Is Gold
In this community driven piece, we explore how companies of different sizes implement listening programs.
How to buy a Customer Success Platform
Buying a CS platform is often the largest financial investment that a leader makes. This guide makes it easier to select the right partner.
“2.0 has quickly become the preeminent publication for customer success leaders, serving in-depth, innovative, ready-to-execute thought leadership that pushes our profession forward. This volume is no different, making the compelling case that customer leaders need to own product-market fit to make the biggest impact on their customers and company’s performance.”
“I’ve spent more than a decade coaching Customer Success leaders and those that aspire to be. This is a must-read magazine for anyone who wants to level up their customer success tactics and strategy. It’s always chock full of interesting perspectives and great insight. It’s become a part of my recommended reading list for our coaching program”