Workflow Intelligence for Customer Success

Focus on customers that matter with real-time alerts and tasks, triggered by customer sentiment and needs.

Outcomes

Review customer's progress towards their goals, and get notified when you are missing the mark.

Churn risk

Deeply understand customers by integrating data beyond your health score including qualitative feedback, communication sentiment, and feature requests.

Relationships

Set champion coverage rules and monitor the number of key relationships in each account and their sentiment over time.

Help everyone focus on work
that maximizes retention

Nuffsaid enables CSMs to focus on the highest risk customers. Directors of CS can visualize customer risk across the company, and VPs can share auto-summarized churn risk insights with the executive team.