Actually measure
value to customers

NPS, health scores, and product usage data offer lagging and misleading signals of customer risk and expansion. Nuffsaid asks customers questions along their journey, then quantifies the value customers receive.

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Right questions, right
customers, right time

Measure the value customers are receiving along their journey with automated emails, live conversation capture, and on-demand question links.

Questions

Questions are vetted by experts like Janelle
Estes, Chief Insights Officer at UserTesting.

Roles

Nuffsaid asks different questions of buyers,
champions, and users.

Timing

Questions are sent at relevant moments in the
customer journey.

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Spot expansion and risks
based on customer responses

Set the risk and opportunity level for each customer response, and see a dashboard of prioritized results. Share problem themes with peers in other departments.

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Automate playbooks for your CSMs to take action

When customer risks or expansion opportunities are identified, Nuffsaid delivers playbooks into the Customer Success Manager’s workflow. CSMs are notified and see tasks to complete within their workspace.

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Sync data back to your single source of truth

The single source of truth is your CRM - which means that all customer risk and opportunity data flows back to your Salesforce or HubSpot.

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Launch in 2 hours

No integration required

No CS Ops time

One-call set up

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“Shortly after launch, we retained and grew several opportunities Nuffsaid identified. We’re also able to identify the needs of our customers and address their problems quickly. I am an advocate of Nuffsaid!”

Ben Nye, Senior Vice President of Customer Success at Mployer Advisor
Mployer Advisor
Ben Nye, Senior Vice President of Customer Success at Mployer Advisor

“Nuffsaid came in and saved the day. Too often in Success things come out of left field. But with Nuffsaid, we don’t have any more ‘out of nowhere’ experiences. We have infinitely more visibility into our customer base and are more attuned to how they‘re feeling, whether they’re showing signals of risk or indications of expansion.”

Lacey Everson, Customer Success Manager of Growth
Branch
Lacey Everson, Customer Success Manager of Growth

“Nuffsaid makes net retention easy. After a super easy implementation, we were able to immediately start measuring the value we provide to testRigor customers and then take action on risks and growth opportunities in real time. The insights Nuffsaid gives us blows NPS out of the water.”

Artem Golubev, Co-founder & CEO
testRigor
Artem Golubev, Co-founder & CEO

“Everyone’s talking about NPS — but Nuffsaid’s approach is actually a way better methodology for risk assessment. It’s really well tailored to a Customer org, and it is lighter-weight to get rolling than other tools available.”

Tom Krackeler, CCO
Zuora
Tom Krackeler, CCO